Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management TQM in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers. This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.
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Dale H. Besterfield, Ph. Download instructor resources. Additional order info. For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management TQM in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. Provides students with a brief description of a TQM exemplary organization, putting chapter concepts into a real-word setting.
Provides students with an informative discussion of the most effective tools and techniques used in TQM. Pearson offers special pricing when you package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson rep.
We're sorry! We don't recognize your username or password. Please try again. The work is protected by local and international copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning.
You have successfully signed out and will be required to sign back in should you need to download more resources. Out of print. Total Quality Management, 3rd Edition. If You're an Educator Download instructor resources Additional order info. If You're a Student Additional order info. Overview Features Contents Order Overview. Description For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.
Provides students with a more logical chapter sequence that is easier to understand and access. Provides students with the most current standards in the field. NEW - More examples added. Provides students with practical, real-world practice of concepts learned. Principles and practices of TQM —Including leadership, customer satisfaction, employee involvement and performance measures.
Provides students with insightful analyses of the entire spectrum of TQM. Explores TQM's tools and techniques —Including information technology, quality management systems, statistical process control, benchmarking, experimental design and products liability. Practical state-of-the-art approach and refined mathematical techniques.
Provides students with an easier learning process. Figures, charts and tables add clarity to concepts presented. Provides students with easy-to-understand reinforcements of material. Theory presentation. Provides students with the background information for an additional level of understanding. New to This Edition. Reorganized Tools and Techniques section. TQM exemplary organization descriptions conclude each chapter. Reflects revision of ISO More examples added. Chapter on Information Technology.
Table of Contents I. Previous editions. Total Quality Management, 2nd Edition. Sign In We're sorry! Username Password Forgot your username or password? Sign Up Already have an access code? Instructor resource file download The work is protected by local and international copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning.
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ISBN 13: 9780130993069
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Total Quality Management : International Edition
Total Quality Management, 3rd Edition