Telephone operators play a crucial role in the customer welcome experience by providing a good first impression. With hundreds of calls managed daily, efficient call handling underpins your customer relationships. By combining a visual display of incoming calls, call status and presence information with an easy-to-use PC interface, the EE Attendant Console enables single or multi-site centralized operators to dispatch calls to the right person in a timely manner. The application is an expandable, high end interface with support for add-ons, created to give the optimal overview, flexibility and control to the operator. The Extended Edition Attendant Console is a desktop application that enables single or multi-site operators to quickly dispatch a high volume of calls. In business, a telephone call is often the first point of contact.
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This application provides the maximum level of. It is used when there is just a single attendant set for a system. It may also form part of a team of attendants when telephone requirements mean that several. The Alcatel-Lucent IP can be set up in one of the two configurations:.
The Alcatel-Lucent IP is used to optimize call management: to reply to and easily direct. This console also allows the attendant to take some responsibility for system management.
The following operations, among others, are available to the attendant:. Switching over the system from standard operation to a status configured for reduced. Controlling the use of internal and external lines by the users. Programming the date and time of the system, the checking of call costs, etc. You are advised to read this user manual before using the console. All attendants must be part of an attendant group, consisting of up to 50 attendant.
An attendant terminal can only. The IP application runs on a PC with one of the following operating systems:. Windows 8 Professional Edition 32 or bits Editions as of release 5. Windows 8. Table of Contents. Print page 8 Print document 69 pages. Cancel Delete. Sign In OR. Don't have an account? Sign up! Restore password. Upload from disk. Upload from URL.
Introduction; System Architecture - Alcatel-Lucent 4059 IP User Manual
4059 Extended Edition Attendant Console